Shipping policy

The products are delivered to the delivery address indicated during the ordering process, within the period indicated in the order confirmation. In the event of a delay in dispatch, an e-mail will be sent to you to inform you of a possible consequence on the delivery time which has been indicated to you.

In the event of missing information (incomplete, illegible or missing document) or in the event of an order for a product whose price does not correspond to the service to be provided, the delivery time will be fixed and communicated to the customer when EB Translation will in possession of all the elements that will enable the provision of the service.

In the event of delivery by a carrier, the above-named company cannot be held responsible for delays in delivery or non-delivery due exclusively to the unavailability of the customer or the absence of his mailbox or his name on the mailbox. inaccurate or incomplete letters or address.
It is specified that delivery times are only given as an indication, their non-observance cannot lead to reimbursement of the customer only in the event that the responsibility for the delay is directly attributable to EB Translation. Thus, the service provider cannot be held liable for direct or indirect damage caused to the Customer or to third parties due to a delay in delivery due in particular to cases of force majeure, nor to any delays in delivery by fax. , modem, email and other postal means.